Anonymous complaints
The NDIS Commission says effective provider complaint processes should enable anonymous complaints. Bestcare's current email channel may identify the sender, so this website does not pretend ordinary email is anonymous.
Bestcare Speak Up NavigatorRaise a concern
Raise a concern
without being trapped in a sales funnel.
This private guidance tool asks only broad questions. Your choices stay in your browser. It does not collect names, diagnoses, NDIS numbers, health records or complaint details.
Choose the safest pathway
You decide how — and whether — Bestcare is involved.
NDIS complaint handling should be accessible, safe and able to support anonymous complaints. This navigator does not submit anything; it simply points you to options.
Know your rights
Speaking up should never cost you dignity or choice.
You can seek independent help and you do not need to complain to Bestcare first if you do not feel comfortable doing so.
Fair pricing
The NDIS Code of Conduct includes fair-pricing obligations. If you believe an NDIS price is higher without reasonable justification, you can ask for an explanation or contact the NDIS Commission.
Independent advocacy
An independent disability advocate can help you understand options and make sure your voice is heard.
No retaliation
People should be able to raise concerns safely. Threatening or trying to stop somebody from complaining is against NDIS complaint-handling expectations and may attract penalties.
Bestcare complaints & feedbackInternal complaint channel. Avoid sending unnecessary sensitive documents in the first email.Email →NDIS Commission complaintIndependent regulator. Complaints can be anonymous or confidential.Open ↗Independent advocacyHelp to make sure your voice is heard.Open ↗NDIS fair-pricing guidanceWhat fair pricing means and what participants can do.Open ↗