Supported Independent Living
Home-and-living support focused on independence, routines, rights and safety.
Understand this support →Support built around the personMore choice.
More choice.
More confidence.
More life.
Bestcare Support is building a modern disability support experience around dignity, independence, safety and genuine human connection — with clear communication and support designed to fit the person, not the other way around.
Dignity & respectChoice & controlSafety & consistencyRegistration status stated clearly
Support that feels human
Clear expectations, respectful workers, participant-led goals and a practical path from first conversation to ongoing support.
● Participant-first by design
Independent provider check
Open official Provider Register ↗Verify registration with the regulator.
Bestcare’s NDIS registration application is in progress. An application is not approval. Participants and referrers can independently check the NDIS Commission Provider Register.
Bestcare Support Match
Find the right next step in under a minute.
Choose a broad support area. Your selection stays in your browser and is not submitted to Bestcare.
What kind of support are you exploring?
Select one broad area. You can change your choice any time.
New · funding & registration clarity
Who can use an unregistered provider — and when registration is mandatory.
Provider status and plan-management type can change which providers a participant is allowed to use. Bestcare now explains that before referral, not after paperwork.
Self-managedMay generally use unregistered providers for supports that do not separately require registration.
Plan-managedMay generally use unregistered providers for supports that do not separately require registration.
NDIA-managedNDIS-funded supports generally need a registered provider.
SILMandatory registration applies from 1 July 2026, subject to transition rules.
Working registration scopeOne support ecosystem.
One support ecosystem.
Nine capability areas.
Each support now has its own participant-facing explanation. These pages describe the working application scope; they do not represent registration approval or guaranteed availability.
Daily Personal Activities
Respectful assistance with everyday personal activities, privacy and individual preference.
Understand this support →High Intensity Daily Personal Activities
Higher-complexity support within appropriate worker capability, plans, training and safeguards.
Understand this support →Community, Social & Civic Participation
Support for relationships, interests, activities and meaningful community participation.
Understand this support →Development of Daily Living & Life Skills
Skill-building for routines, confidence, decision-making and everyday independence.
Understand this support →Household Tasks
Practical support to help maintain a safe, functional and comfortable home.
Understand this support →Travel & Transport Arrangements
Practical travel support connected to participation and everyday life.
Understand this support →Group & Centre Based Activities
Structured opportunities for connection, participation and skill-building.
Understand this support →Daily Life Tasks in Group or Shared Living
Daily-life assistance in shared settings with individual choice within the collective environment.
Understand this support →Important: Bestcare Support Pty Ltd is presenting its working NDIS registration application scope. This website does not represent completed registration or approval. Service availability depends on legal provider status, plan-management type, participant needs, funding, capability, worker competence and agreed support arrangements.
Home should feel like yours.Support should increase choice and independence without taking over a person’s home or decisions.
Less friction. More confidence.
From the first enquiry, the path should be clear: what can be supported, what information is needed, who is responsible, what rules apply and what happens next.
Independence can look different for everyone.
It may mean a stronger morning routine, joining a community activity, learning a new skill, managing home life or having more say over who provides support.
A clear pathwayFrom first conversation
From first conversation
to support that fits.
Participants and families should not be left wondering what happens next.
Tell us what matters
Share the broad goal, current situation and support being explored.
Status, fit & safety review
Confirm funding pathway, provider status, capability, worker skills, environment and safeguards.
Plan the support
Agree responsibilities, routines, communication, risks, goals and expectations.
Start, listen, improve
Use feedback and review to adjust support around the participant’s experience.
Before you choose a provider
Know what should be clear before you say yes.
This checklist is for participants and families. Use it with Bestcare or any other provider. Your ticks stay in this browser session.
Legal identityBestcare Support Pty Ltd
Official websitebestcaresupport.au
Provider status shown hereNDIS registration application in progress — not represented as approval
Rights, safety & voice
A premium service should make it easier to speak up.
Good support includes accessible feedback, privacy, complaints and independent escalation pathways.
Safety & safeguards
Workers should understand responsibilities, escalation pathways and the participant’s individual needs.
Feedback & complaints
You can contact complaints@bestcaresupport.au or use an independent pathway.
Privacy & dignity
People should understand what personal information is collected and why. See our website privacy notice.
New · Bestcare Speak Up
A safer way to work out where a concern should go.
Choose a broad concern type and whether you want Bestcare, an independent regulator or advocacy involved. Nothing is submitted or stored by the navigator.
Trust centre
Transparent before sensitive information is involved.
The public website is intentionally limited. It helps people understand options without pretending to be a secure participant record system.
Your support. Your information. Your voice.
A future secure participant space is being designed for support information, preferences, documents, feedback and communication. Until secure authentication and privacy controls are production-ready, sensitive participant information will not be collected through this public website.
Start here
One conversation can make the next step clearer.
Use the pathway that best matches what you need. Avoid sending unnecessary sensitive information by ordinary email.
Contact Bestcare
Choose a dedicated mailbox.
Looking for support for yourself or someone else?
For first contact, send only a preferred name, general location, broad support need and preferred way for Bestcare to respond. Do not send unnecessary health records or identity documents.
Prepare a safe referral →Urgent danger or emergency? This website and email are not emergency services. Call 000.