You have a right to be heard
NDIS Practice Standards emphasise informed choice, communication in a form a participant is likely to understand, privacy, dignity and independence.
Rights, complaints & advocacyYour voice does not
Your voice does not
belong to the provider.
You can ask questions, make choices, raise concerns and seek independent help. You do not have to complain to Bestcare first if you do not feel comfortable doing so.
You can complain externally
The NDIS Commission accepts complaints about the quality and safety of NDIS supports. Complaints can be anonymous or confidential.
You can get an advocate
An independent disability advocate can help make sure your voice is heard and can speak, act or write on your behalf.
Bestcare complaint channel
Email complaints@bestcaresupport.au. Ordinary email may identify the sender, so do not treat it as an anonymous complaint channel.