Privacy-first first contact

Prepare the next step
without oversharing.

Choose only a broad support area and what you want from the first conversation. This page does not ask for a diagnosis, NDIS number, plan, health record, identity document, address or free-text personal history.

Prepare first contact →Funding & status

Referral Prep

Build a safe first-contact note in two steps.

If you are referring another person, only share their personal information when you have appropriate authority or consent.

1. Which broad support area are you exploring?

2. What do you want Bestcare to do first?

Your first-contact summary will appear here.

Select one option in each step. Nothing is submitted when you make a selection.

Before sending: add your preferred name and a safe contact method in your email app if you want a response. Do not attach an NDIS plan, identity documents, medication lists, clinical reports or other sensitive records until Bestcare has explained why they are needed and a suitable secure method has been agreed.

What to share — and what to hold back

Keep first contact useful, not intrusive.

A referral conversation can start without turning ordinary email into a clinical record.

Reasonable for first contact

Share only what helps Bestcare understand the broad enquiry.

Preferred name, if you want a response by name
A safe contact method
General suburb or region, if relevant
Broad support area
What you want from the first conversation

Do not send unnecessarily

Hold sensitive records until there is a clear reason and an agreed secure method.

NDIS plan or NDIS number
Diagnosis or detailed medical history
Medication lists or clinical reports
Passport, driver licence or other identity documents
Financial records or incident files

If you chose SIL: Supported Independent Living has mandatory-registration requirements. Bestcare Support Pty Ltd’s NDIS registration application is in progress. A pending application is not approval, and the registration or transition position that lawfully applies must be confirmed before SIL support begins. Open the SIL Decision Centre →

Regulatory information reviewed 30 August 2026. Always verify provider registration independently where registration matters.

If you are referring someone else

Make sure the person knows about the referral and that you have appropriate authority or consent to share their personal information. Start with broad information rather than sending their plan or records automatically.

Participant rights →

If the issue is safety or quality

A referral is not the right pathway for urgent danger. Call 000 for an emergency. For non-emergency concerns, Bestcare Speak Up links to Bestcare, the NDIS Commission and independent advocacy.

Open Speak Up →